Privacy Policy

Who We Are

Veteran Home Solutions ("VHS," "we," "us") is a veteran-owned home services company operating across Northern Virginia. We specialize in kitchen and bath refresh, handyman services, and home repairs. This policy explains how we collect, use, and protect your information when you use our website at hirevhs.com.

What We Collect

When you interact with our website, we may collect:

• Contact form submissions: your name, phone number, email, city, service category, and project description
• Chat conversations: messages you send through our website chat assistant
• Basic usage data: pages visited, browser type, and general location (city-level) through standard web server logs

How We Use It

Your information is used to:

• Respond to your service inquiries and schedule work
• Provide accurate answers through our chat assistant
• Follow up on project estimates and scheduling
• Improve our website and services

What We Don't Do

• We do not sell your personal information to third parties
• We do not share your data with marketing companies
• We do not use your information for advertising purposes beyond responding to your inquiry

SMS / Text Messaging

When you submit a quote request or booking form on our website, you may receive SMS text messages related to your service request. These messages may include quote confirmations, appointment reminders, and follow-up communications. Message and data rates may apply. Message frequency varies based on your service request.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. By providing your phone number and submitting a form on our website, you consent to receive these transactional text messages from Veteran Home Solutions.

Third-Party Services

Our chat assistant uses Anthropic's Claude AI to help answer your questions about our services. Messages you send through the chat are processed by Anthropic to generate responses. We do not use these conversations for AI model training. For more information, see Anthropic's privacy policy.

Data Storage & Security

Your contact information and chat history are stored securely on our servers. We use reasonable measures to protect your data, but no system is 100% secure. We retain your information only as long as needed to provide our services and fulfill any legal obligations.

Your Rights

You can:

• Request a copy of the personal data we have about you
• Ask us to delete your data
• Opt out of any follow-up communications

To make any of these requests, call us at (571) 655-1054.

Changes to This Policy

We may update this policy as our services evolve. Any changes will be posted on this page with an updated date.